Privacy Policy – Rug Club
We at Rug Club respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard your data when you visit or make a purchase from www.customrugclub.com (“Website”).
1. Information We Collect
Personal Information
When you place an order or contact us, we may collect the following personal details:
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Name
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Shipping address
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Billing address
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Email address
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Phone number
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Payment details (via our secure third-party payment processors)
Custom Rug Images & Artwork
For custom rug orders, we may also request images or artwork from you:
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These images are stored only for the duration of the design and production process.
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Once your custom rug is completed, we delete these files from our systems.
Automatically Collected Information
Like many websites, we may automatically collect certain information about your device, browsing actions, and patterns through cookies or other tracking technologies. This might include your IP address, browser type, and access times.
2. How We Use Your Information
The personal information we collect is primarily used to:
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Process Orders: Fulfill your orders, arrange shipping, and handle payments.
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Customer Support: Communicate with you about order updates, address issues, or answer questions.
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Improve Our Services: Understand how you interact with our Website to enhance user experience and optimize our offerings.
3. Future Marketing & Lookalike Audiences
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Lookalike Audiences:
In the future, we may use aggregated data to create lookalike audiences for advertising purposes. This helps us target people who share similar traits with our customers—without directly sharing your personal information with third parties. -
Email Marketing:
With your consent, we may send you newsletters or promotional emails. You can unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email.
4. Data Security
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We take the security of your information seriously, employing industry-standard security measures to protect it from unauthorized access, disclosure, or misuse.
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Payment details are processed through secure third-party payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).
5. Cookies & Tracking Technologies
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Our Website may use cookies and similar technologies to enhance user experience, analyze site performance, and deliver targeted advertising.
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You may disable cookies in your browser settings, though doing so might affect some features of our Website.
6. Third-Party Services
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Payment Processors and Shipping Providers:
We share only the information necessary (e.g., shipping address or transaction amount) with trusted third-party partners to complete your order. -
Compliance with Laws:
We may disclose your information if required by law, subpoena, or other legal processes.
7. Your Rights
Depending on where you live, you may have certain rights regarding your personal information:
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Access & Correction: You may request details about the personal data we hold about you and ask for corrections of any inaccuracies.
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Deletion: You can request that we delete your personal information, except in cases where retention is required by law or for legitimate business purposes.
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Opt-Out: You can opt out of marketing communications at any time. If you do so, we will remove you from our mailing lists.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please reach out to us at:
Email: support@customrugclub.com
Last Updated: 2/3/2025
By using our Website and services, you acknowledge that you have read and agree to the terms of this Privacy Policy. We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting the revised version on our Website.