Shipping Policy – Rug Club
Welcome to Rug Club’s Shipping Policy! We ship both domestically and internationally, so you can enjoy our custom and ready-to-ship rugs no matter where you are.

 

1. Processing & Production Time

• Order Processing:
  All orders typically take 1–3 business days to process before they are shipped out.

• Production for Custom Rugs:
  Custom rugs generally take 1–3 weeks to produce. This timeline may be extended during peak demand (for example, if a video goes viral and we receive a high volume of orders).

 

2. Shipping Methods & Rates

• Domestic (U.S.)

  • Shipping Carrier: USPS Priority Express

  • Shipping Cost: Rates may vary, but we often offer free shipping during special promotions. Otherwise, shipping costs are calculated at checkout.

• International

  • Shipping Carriers: Vary by destination, typically national postal services or trusted courier partners.

  • Shipping Cost: Calculated at checkout based on location and package weight. (Promotional free shipping may also be available during certain sales.)

 

3. Delivery Times

• U.S. Delivery:
  Once shipped, domestic orders usually arrive within 1–3 business days via USPS Priority Express.

• International Delivery:
  Delivery timelines vary by destination but typically range from 10–15 business days. Delays can occur due to customs clearance or local postal backlogs.

 

4. Tracking Your Order

• You will receive a shipping confirmation email with a tracking number once your order has been shipped.

• Track your shipment directly using the link provided in your confirmation email or via the carrier’s tracking page.

 

5. Lost or Delayed Packages

• If your tracking status indicates “delivered” but you have not received your rug, or if your package seems lost in transit, please contact us at support@customrugclub.com.

• We will coordinate with the shipping carrier to investigate and resolve the issue as quickly as possible.

 

6. Customs, Duties, & Taxes (International Orders)

• International customers are responsible for any applicable customs, duties, or taxes required by their country’s regulations.

• These fees are typically paid upon delivery and are not included in your Rug Club purchase or shipping fees at checkout.

 

7. Address Changes & Order Adjustments

• If you need to change your shipping address or make an adjustment to your order, please email us at support@customrugclub.com as soon as possible.

• We cannot guarantee changes can be made once an order has entered production or shipped, but we will do our best to accommodate your request.

 

Thank you for choosing Rug Club! We appreciate your business and aim to deliver your rug quickly and securely. If you have any additional questions about our Shipping Policy, please contact us at support@customrugclub.com.